7 Ways Technology Can Improve The Customer Experience

By George Rosenthal

A top-line customer experience is a key to business success. It is the goal of every company, but in today’s environment has become much more challenging due to the repercussions of the ongoing pandemic.

As the workforce and consumers become more virtual, potential customers are increasingly turning to software and online services to meet their needs, and businesses need to find and leverage the appropriate technology to serve them.

It begins by building a strong business technology foundation. One built on what has become the “seven pillars of the customer experience”. These seven pillars can serve as a model for those executives grappling with this fast-changing digital transformation. These include…

1. Continuity. Businesses need to roll with the punches and maintain continuous operations when circumstances change quickly. If technology failed you when employees transitioned to remote work, it’s time to implement secure remote access and equip your team with the appropriate devices and software.

2. Communication. Modern customers expect to be able to get in touch with you easily and conveniently. When they reach out, they want to make certain they are heard. Minimizing wait time for responses and resolutions makes people feel cared for, especially when there are systems in place that keep them updated along the way.

This can include responding effectively via email, phone, and online outreach channels. Utilizing Cloud tools for efficient use with documents, forms, and templates, and implementing VOIP phone systems to help route calls, monitor communications, record calls, and more.

Good customer communication can be facilitated by giving employees accurate and up-to-date customer and business data. It will help with clear and effective communications during the entire customer experience.

3. Software. Depending on the nature of your company, your software needs may go much deeper than communication. Your IT team or an outsourced Managed Service Provider (MSP), can get access to the right tools and advanced integrations that bring it all together. They can help customize software to configure it for your specific business needs.

4. Security. Some consumers are still nervous about moving their customer experiences to the digital realm. They are wise to be cautious about security. Cybersecurity should be enhanced to the highest levels, if necessary, to build trust and make everyone confident that their customer data is safe.

5. Training. Employees should feel confident and comfortable with the technology systems they rely on to do their jobs. Customers get uneasy when the staff is struggling and getting frustrated. Better tools, role-based configurations, and effective training will help eliminate headaches.

6. Data Protection. Protecting data is a major focus on any customer service plan. However it is only part of what an IT team or an outsourced (MSP) can do. Better IT also produces better data in the first place, which allows you to refine business processes and improve the customer experience.

7. IT Recovery Solutions. Do you remember the time your company was down for a minute but got right back online? Probably not, because there’s nothing to remember. Downtime that lasts hours or days, though, is much more memorable and can create problems for employees and customers alike.

Gartner, the internationally known research firm has estimated that downtime costs businesses an average of $5,600 per minute (over $300,000 per hour), and that was back in 2014. Now it’s even more important to address problems and bounce back quickly. Every minute matters, so make sure your IT staff or support team has a good backup strategy and a disaster recovery plan.

Companies that build a customer service platform based on these seven pillars will not only amaze their clients but also win more business.

George Rosenthal is a founder and partner withThrottleNet Inc. ThrottleNet offers an array of technology services and products to help business owners achieve their corporate goals and accelerate business growth. These include cloud computing, custom software and mobile application development, and outsourced Managed Network Services which helps companies improve their technology uptime and IT capabilities while, at the same time, reduces costs. To learn how to accelerate your IT visit ThrottleNet online at http://www.throttlenet.com.

Article Source: https://EzineArticles.com/expert/George_Rosenthal/2014004

4 Ways to Crack a Facebook Password and Ensuring Protection From Enroachment

by Ritika Duggal

Facebook is considered as one of the most boosted social media and networking service used by millions of people to interact, market and covenant into a conversation. Being used as a mediator of contact and connect of information, informal chats, marketing and enterprise activities it is protected by a user name and password to authenticate the correct user and protect the system and profile from any unethical misrepresentation and approach.
Sometimes computer jocks also known as hackers engage in some unethical involvement and use the private data of the user for misdeed. FACEBOOK has been used by people for storing certain important information or consists of some confidential enclosure of matter which is unethically impinged by hackers. Due to frail security catch up such profiles became the hunt of other people and the information is misused. Breaking in to the password of Facebook is not so tough unless protected by enhanced security.
4 WAYS TO CRACK PASSWORD OF FACEBOOK
1) KEYLOGGER
An external USB cable is connected with the host computer and it stores every stoke of movement made on the keyboard on the external device. The drive include the program with in it, it saves all the information about the movement and the software deduce the information.
2) PHISHING
Though it is the most difficult method used to retrieve the information but it still widely used by the professional hacker’s.it entails creating of a fake login page account and sending the page to the user and once user filled the login details, all the information can be taken.
3) MAN IN MIDDLE ATTACK
It is used to hack the accounts that are in close proximity of the hacker.it is related to connecting of the user with a fake wireless connection and once the user it tricked,all the details can be retrieved.
4) RESET THE PASSWORD
One of the easiest method to get an access to the account of a known person is by using reset my password option. The hacker use an alternative email and by answering little details about the user, one can get access to the account. This method can only be used by the person who is known to the victim.
ENSURING PROTECTION
1) STRONG PASSWORD: Always choose a login id thatisnot so common and cannot be easily deduced
By any other person. Include signs, numbers and a mixture of upper case and lower case letters.
2) DON’T CONNECT TO UNENCRYPTED NETWORKS:
Such unencrypted networks can be a net planned by the hacker to get in to the system.so protection of the account from such networks is necessary.
3)VPN SERVICE: vpn service help in keeping the account safe by protecting it from various cookies created.it helps in preventing the account from cookies created by third party.
4) PROFESSIONAL HELP: protecting of the personal information is extremely important in order to prevent from any misdeed. Getting a professional help is the need of the hour, there are various institutions that help in providing the guidance and ensuring proper safety of your system and account from any unauthorized access.
https://www.kratikal.com/ is one of the topmost cyber security provider that provides a complete suite of manual and automated services. They provide coherent and efficient services in risk assessment and prevention.
5) LOGG OFF ACCOUNT: once you are done working with your account, always log it off.this prevent the account from fire sheep.
6) LOG IN APPROVALS: This method can help a lot in shielding the account.it is extremely useful as the user get the update when the account is logged in.even if the account is being used by someone unethically the user will be notified for such access and an action can be taken.

CYBER PROTECTION is extremely important in the techno-giant world where everything is being performed online. Unethical dissemination of information can cause a lot of problems for the user. Professional help can guide a long way to prevent such encroachments.
To learn more about cyber security and prevention click here.

Article Source: https://EzineArticles.com/expert/Ritika_Duggal/2566786

Breakfast at my House

During the week we’re often walking out the door with a coffee in one hand and slice of toast in the other, but on weekends breakfast is never rushed. It’s a late affair, sometimes spilling over to lunch, with lots of reading and chatter in between courses of fruits, poached eggs, honey and toast. One of our favorite things we like to serve when friends are visiting are buckwheat blueberry pancakes.

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